Privacy Policy

1. Introduction

Welcome to Swiftbuddy. We respect your privacy and are committed to protecting your personal and financial information. This Privacy Policy explains how we collect, use, store, share, and protect your data when you use our Website, or other services (collectively, the “Platform”). By using the Platform or providing information to us, you consent to the practices described in this policy.

2. What Information We Collect

We may collect the following categories of information from you:

  • Personal Information: name, email address, phone number, shipping address, billing address, date of birth (if required), gender (optional), and any other information you voluntarily provide.
  • Financial / Payment Information: details necessary to process payments - e.g. debit/credit card information, UPI ID, bank account details (where required), or other payment instrument information (as needed for refunds, payments, etc.).
  • Usage Information & Automatically Collected Data: via cookies or similar technologies - IP address, device/browser type, pages visited, products viewed, shopping cart activity, purchase history, browsing preferences. This helps us remember your preferences, improve user experience, and provide personalized recommendations.
  • Transactional Information: order history, returns, communications with our support team (emails, chat history), feedback or reviews you post, and any other data generated through your interactions with the Platform.
  • Optional / Voluntary Data: if you sign up for newsletters, offers, or loyalty programs (if Swiftbuddy offers those), we may collect additional data such as date of birth, gender, demographic info - but only with your explicit consent.

3. How We Use the Information

We use the collected information for purposes including:

  • Operating the Platform: processing orders, payments, shipping, returns, and customer support.
  • Personalization: recommending products based on your browsing and purchase history; customizing the user interface, offers, and communications to match your preferences.
  • Communication: sending order confirmations, shipment updates, offers, newsletters, and other service-related messages (only with your consent).
  • Security & Fraud Prevention: to detect and prevent unauthorized or suspicious activity; verify identities and payments; comply with applicable laws/regulations.
  • Improvement & Analytics: analyzing usage patterns to improve our services, fix bugs, enhance user experience, optimize performance.
  • Legal Compliance: to comply with applicable laws, respond to lawful requests, protect rights, property, or safety of Swiftbuddy or its users.

4. Sharing & Disclosure of Information

We will not sell or rent your personal information to third parties for commercial purposes. We may share your data only in limited circumstances:

  • With service providers or business partners who help us operate the Platform (payment processors, delivery partners, warehouses, customer-support, analytics providers), strictly for purposes necessary to deliver services to you.
  • With related companies or affiliates (if any), only to offer you services or offers, when you have consented.
  • When required by law or if we believe disclosure is necessary to enforce our Terms, protect rights, property or safety of Swiftbuddy, its users, or others.
  • In case of a merger, acquisition, restructuring or sale of assets your information may be transferred to the successor entity, which would continue to honor this Privacy Policy.

5. Data Retention and Security

  • We retain your personal and transactional data only as long as needed to fulfill the purpose for which it was collected (e.g. order history, customer support, legal compliance). Once it's no longer required, or upon your request (where applicable), we will safely delete or anonymize it.
  • We use reasonable physical, technical, and administrative safeguards to protect your data from unauthorized access, disclosure, misuse or loss.
  • However, since no method of data transmission over the internet or electronic storage is 100% secure, we cannot guarantee absolute security but we commit to constantly updating our security practices.

6. Your Rights & Choices

  • You may choose not to provide certain information, though that might limit your ability to use some features (e.g. place orders).
  • You have the right to access, rectify, or request deletion of your personal data (subject to any legal or operational constraints).
  • If you subscribe to newsletters or marketing communications, you may opt-out at any time.
  • If laws (e.g. under Digital Personal Data Protection Act, 2023 (DPDP Act)) apply, you will have rights around consent, data correction, erasure, and grievance redressal.

7. Cookies & Tracking Technologies

We may use cookies, web beacons, and similar technologies to remember your preferences, keep you logged in, manage your shopping cart, and provide personalized content or advertisements. You can choose to disable cookies, but doing so may limit the functionality of our Platform (for example, you may not be able to add items to cart or complete checkout).

8. Children & Minors

Our Platform is intended for users who are at least 18 years old or can form a legally binding contract under Indian law. We do not intentionally collect personal data of children under 18. If you are a minor, you should use the Platform only with parental or guardian consent.

9. Changes to This Policy

We may update this Privacy Policy from time to time (due to changes in law or business practices). Any major changes will be communicated to you, and we encourage you to review the policy periodically before using the Platform. Continued use of Swiftbuddy after such changes will constitute your acceptance of the revised policy.

10. Contact Us / Grievance Redressal

If you have any questions, concerns or requests regarding your data - access, correction, deletion, or general privacy - you can contact us at: [email protected].

If mandated under applicable law, we will also appoint a Grievance Officer / Data Protection Officer to address such requests in a timely, transparent manner.